Terms and Conditions
Effective upon acceptance
Introduction
These Terms and Conditions ("Terms") constitute a legal agreement between You and Razorpay Software Private Limited ("Razorpay", "us", "we", "our"). The Terms govern Your access to and use of Razorpay services, including payments, technology, software, analytics or any other services, tools or products offered by Razorpay and/or its Affiliates.
Please read these Terms carefully before accessing the Platform or using the Services. By accessing the Platform or using the Services, You agree to be bound by these Terms, including our Privacy Policy and any other policy applicable to the Services.
1. Proprietary Rights
We remain the sole owner of all right, title and interest in the Services, including any intellectual property rights. Razorpay grants You a personal, nonexclusive, non-transferable, limited right to access the Platform and make personal use of the website and the Services.
You grant a royalty-free, non-exclusive, irrevocable, transferable and sub-licensable license to Razorpay, its Affiliates and third party service providers, to use Your data, Your customer's data, information, content, trademarks, logos and any other materials/information You upload or make available to us.
2. Usage of Website and Services
Registration & Account Security
You shall register only if You are of the age of 18 or above. You are responsible for maintaining the secrecy of Your passwords, login and account information. You will be responsible for all use of the Platform and/or Services by You or anyone using Your password and login information.
Information Accuracy
You agree to provide true, accurate, current and complete information. If You provide any information that is untrue, inaccurate, not updated or incomplete, Razorpay shall have the right to immediately suspend or terminate Your account.
Communications
By using the Services, you consent to receiving information about various products and services from Razorpay, its Affiliates or third parties through various channels including telephone, SMS, email, WhatsApp, or other electronic means.
Prohibited Activities
You agree not to use the Platform and/or Services for any unlawful purpose. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, obscene, or infringing material through the Platform.
3. Payment Terms
Applicable fees for the provision of Services shall be levied by Razorpay from time to time. Fees are exclusive of applicable taxes. We will raise monthly invoices in respect of fees charged for Services provided.
You shall be responsible for daily reconciliation of all transactions processed. In case of discrepancies, You shall report to Razorpay within three (3) days upon receipt of the funds.
You shall be solely responsible for updating Your GST registration number on the Razorpay dashboard and submitting the GST certificate as part of KYC.
4. Privacy Policy
By using the website, You hereby consent to the use of Your information as we have outlined in our Privacy Policy.
7. Disclaimer & Limitation of Liability
To the maximum extent permitted by Applicable Laws, the Platform and the Services are provided on an "as is" basis. Razorpay does not warrant that the Services will be uninterrupted or error free or fit for Your specific business purposes.
Razorpay's aggregate liability relating to the Services will not exceed an amount equal to one (1) month fees paid by You for the specific Service(s) giving rise to the liability.
9. Indemnity
You agree to indemnify and hold Razorpay harmless from any and all claims arising out of or related to Your breach of these Terms, Your violation of any Applicable Laws or the rights of a third party, or Your use of the Platform.
17. Prohibited Products and Services
The following products and services are prohibited from being sold using Razorpay services:
- •Adult goods and services
- •Alcohol and alcoholic beverages
- •Illegal drugs and paraphernalia
- •Gaming/gambling services
- •Weapons and firearms
- •Counterfeit goods
- •Copyrighted media/software
- •Endangered species
- •Virtual currency/cryptocurrency
- •Regulated goods without permits
- •Tobacco and cigarettes
- •Body parts or organs
This list is subject to updates/changes by Razorpay based on instructions received from Facility Providers.
Contact & Grievance Redressal
Data Protection Officer
Mr. SHASHANK KARINCHETI
Razorpay Software Private Limited
Address: No. 22, 1st Floor, SJR Cyber, Laskar - Hosur Road, Adugodi, Bangalore - 560030
E-mail: dpo@razorpay.com
Nodal Officer
Mr. VIJAY THAKRAL
Razorpay Software Private Limited
Address: No. 22, 1st Floor, SJR Cyber, Laskar - Hosur Road, Adugodi, Bangalore - 560030
E-mail: nodal-officer@razorpay.com
Grievances Portal: https://razorpay.com/grievances/
Accepted by:
EN NAR SAKLECHA HEALTHCARE PRIVATE LIMITED
Accepted on: 2026-01-30 13:30:21 IST
IP Address: 10.26.182.100
Important Note
These Terms are subject to change at any time without notice. It is Your responsibility to review these Terms periodically for updates/amendments. Your continued access of the Platform or use of the Services signifies Your assent to the updated or modified Terms.